Refund policy
Returns and refunds — the 30-day guarantee
Every PureHabit product carries a 30-day money-back guarantee, counted from the day your order is delivered. Try it on the job you dread most.
If something arrives damaged, defective, incorrect, or never arrives
Contact us within 30 days of delivery — or within 30 days of the latest estimated delivery date if the order never turned up. We will investigate promptly and offer a replacement or a full refund, whichever puts it right. You will not be asked to pay return postage in these cases.
If you changed your mind
Also fine. Unused products in their original condition, with all included heads and accessories, can be returned within 30 days of delivery for a refund of the purchase price.
If you used it and it simply did not earn its place
That is the guarantee working as intended. Email us within 30 days of delivery and we will process the refund. We will ask what did not work, because it helps us improve the product — but the refund does not depend on your answer.
How to start a return
Email support@getpurehabit.com with your order number and a short description of the problem. We reply within 1–2 business days with return instructions and, where a return is required, the correct return address.
Please do not send anything back before contacting us. Returns sent to the wrong address can be lost, and we cannot refund what we do not receive.
Refund timing and method
Approved refunds are issued to the original payment method. Once approved, we process the refund within 3 business days. Your bank or card issuer may take a further 5–10 business days to show it.
Refunds are made in the currency you were charged in. Where a currency conversion was involved, exchange-rate movement between purchase and refund may cause a small difference in the amount you receive. That difference is set by your payment provider, not by us.
Bundle purchases
If you bought a multi-unit bundle and return part of it, the bundle discount is recalculated for the quantity you keep, and your refund reflects what that quantity would have cost on its own. Return the whole bundle and you are refunded in full.
Your statutory rights
Nothing in this policy limits or replaces your rights under consumer law.
Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
United Kingdom: your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 — including the right to cancel within 14 days of delivery — apply in addition to the 30-day guarantee above.
New Zealand: your rights under the Consumer Guarantees Act 1993 apply in addition to this policy.
Canada and the United States: you retain all rights available under applicable provincial, state and federal consumer law.
Contact
PureHabit — support@getpurehabit.com. We reply within 1–2 business days, Monday to Friday.