Shipping policy

 

 

Shipping is free on every order, with no minimum spend and no threshold to reach.

Where we ship

We currently deliver to the United Kingdom, the United States, Canada, Australia and New Zealand. If your country is not on that list, it is because we have not yet confirmed a delivery route we would be willing to stand behind.

Delivery windows

The estimated delivery window is shown on the product page before you pay. We publish realistic windows rather than best-case ones.

Orders are confirmed at checkout and prepared for dispatch after payment clears. Some products ship from our supplier network rather than from a warehouse we operate ourselves; the window shown on the product page already accounts for this.

Tracking

Every order ships tracked. Your tracking link is emailed as soon as it becomes available, which is usually within a few days of dispatch rather than immediately. If you cannot find it, email us your order number and we will resend it.

Customs, duties and import taxes

Orders shipped across a border may attract import duties, taxes or customs handling fees set by the destination country. These are determined by your local authorities, are outside our control, and are not included in the price you pay at checkout. Where they apply, they are the responsibility of the recipient.

If a parcel is refused at customs and returned to sender, we will refund the purchase price once it reaches us, less any charges the carrier passes on to us for the return leg.

Incorrect addresses

Please check your delivery address carefully at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch. Once an order has shipped, an address change is no longer possible, and a parcel delivered to an address you supplied is treated as delivered.

Delays

Couriers and customs occasionally cause delays outside our control. If that happens we will not disappear. Email us and we will chase it with you until it is resolved.

If your order runs materially past its estimated window and we cannot establish where it is, we will treat it as lost and offer you a replacement or a full refund under our returns policy.

Contact

PureHabit — support@getpurehabit.com. We reply within 1–2 business days, Monday to Friday.